Customer Experience Academy

The BIBF is committed to supporting the human capital development both locally, residentially and on international level providing opportunities for training and development at all levels.

The BIBF has been working on reframing, revising and modifying its structure and content in response to the increasing change in market need and demand. As these changes occur, it is essential that the organizations are kept abreast of the latest developments concerning the customer experience field to ensure positive affect on the organizational performance.

The customer experience academy has been designed to create opportunities that expands the skills, competencies and knowledge of human capital in line with the current market demand. We aim to re-define the customer experience term and provide creative training and development solutions for individuals and organizations in the customer services field.

Our goal is to re-shape and enhance the customer experience through providing diverse training solutions that address the current market needs. With the unprecedented evolution pace of the customer experience field, the need to enhance and focus on client needs became a necessity to cope with the current fast-evolving market.

Our training solutions and development programmes are designed to cater to the needs of the client as well as provide customized business solutions that align with the organization’s strategy and goals.