BIBF Survey

1. How satisfied are you with the programmes offered at the institute in terms of your needs?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

2. Please rate the overall quality of the service you received from our customer service representative.* (1=Poor 5=Excellent)
12345

3. Please describe which aspects of the customer service experience stood out the most.*

4. Was your customer services representative:
Courteous?
YesNo
Informative?
YesNo
Prompt and efficient?
YesNo

5. Please select the most superior quality of the customer services representative.*
PatientFriendlyResponsiveEnthusiasticNone

6. Please select the quality that could be improved in the customer services representative.*
PatienceEnthusiasmResponsivenessListeningNo Improvement Needed

7. Please select which of the following occurred during your communication with the customer services representative.*
I was kept on hold for a long timeI had to explain my issue several timesThe call was transferred several timesMy problem was not solvedOtherNone of the above

8. How do you find registration process?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

9. How well do the classrooms / facilities at the institute meet the learning needs of students?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

10. Based on your experience with the institute services, please indicate your level of satisfaction with helpfulness of staff/faculty?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

11. Do you prefer day or evening classes?*
Day ClassesEvening Classes

12. How do you find the course materials are up to date?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

13. How do you find the courses’ delivery style and methodology?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

14. What programmes / courses would you like us to offer in the future?*

15. How do you keep up to date with the new programmes?*
Social MediaEmailColleagues / ManagementFamily / friendsAdvertisements

16. Overall, how satisfied are you with your experience in the institute?*
Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied

17. Do you have any other comments, feedback, or concerns?