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Transforming Organizational Culture through Continuous Improvement
Businesses are required to adapt to volatility and uncertainty as a way of life. Even the strongest organisations face the challenge of delivering a compelling and consistent customer experience. Organizations grapple to achieve quality, speed and customer satisfaction combined with operational efficiency and a motivated workforce.
Lean Six Sigma (LSS) has an unparalleled reputation as a methodology that delivers significant business results, improves customer satisfaction and enables effective organizational culture. It helps companies solve tough problems, fosters innovation and helps firms to go through change productively.
The course trains senior managers on ways to create a culture of continuous improvement in their firms by actively involving employees in improvement initiatives, developing in them a sense of ownership and accountability and an engaged workforce. Participants will gain the knowledge to improving processes, reduce costs and improve revenues.
Definition of Lean Six Sigma and its importance, benefits, and objectives
Description of Lean Six Sigma frameworks to identify waste, and reduce defects and deviation
Ways to obtain Voice of Customer and undertake the right projects to reduce customer pain points
Application of DMAIC structured approach, tools and techniques to implement the right projects
Selection of relevant metrics to measure, track and sustain improvement efforts
Creative ways of engaging employees at different level to adopt a customer-centric mindset
Upon successful completion of this course, participants will be able to:
Define Lean Six Sigma (LSS) methodologies, its applications and uses
Understand how quality benefits employees, the organization, and customers
Recognize how LSS helps in reduction of operating costs, cycle time and non- value-added activities
Learn to deploy relevant enterprise-wide transformation programs using LSS methodology
Apply the commonly used quality tools and techniques for problem solving and process improvement.
Raise organizational performance by creating customer-centric and service mindsets
Shalini Vaz, a seasoned banker, management professional, executive trainer and process improvement consultant. She has over 24 years of experience in the GCC and Levant and has held senior positions in Standard Chartered Bank, across a multiple range of disciplines. She is a certified Black Belt in Lean Six Sigma and a Quality Management specialist who has driven several transformational projects.