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Information Technology Infrastructure Library – ITIL® Foundation
About the Programme
The Information Technology Infrastructure Library ITIL® has become the standard framework for the IT service industry explains what ITIL® is and how it can help align IT services with the needs of your organization. The ITIL® is the most widely accepted approach to IT service management in the world. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
This course prepares you for the examination leading to the ITIL® Foundation Certificate.
IT staff, IT managers, Business Process Re-engeneering and anyone wishing to know about improving IT services
BIBF offers a comprehensive 21 hours exam preparatory course delivered by qualified instructors. The course covers a full review of ITIL® domains.