VIRTUAL FORUM AGENDA
22nd of December 2020
| 9:00 AM – 9:10 AM |
CBB Opening Speech Speaker
 Mr. Abdul Rahman Al Baker, Executive Director - Financial Institutions Supervision, Central Bank of Bahrain |
| 9:10 AM – 9:15 AM |
BNH Opening Speech Speaker
 Mr. Masood Bader, Deputy CEO, BNH |
| 9:15 AM – 9:45 AM |
Keynote Session: Elevating the Customer Experience in the Age of Digital Transformation Speaker
 Dame Inga Beale, Portfolio Director, Former CEO of Lloyd's of London |
| 9:45 AM – 10:25 AM |
Opening Panel: Executives' perspectives on the impact of Digital Transformation on Customer Excellence Moderator
 Ahmed Naeemi, Head of Digital Transformation and Project Management, BIBF Panelists
Dame Inga Beale, Portfolio Director, Former CEO of Lloyd's of London  Talal Al-Zain, Group Chief Executive at Trust International Insurance and Reinsurance Company B.S.C. (Trust Re)  Stephen Wagstaff, Group Insurance Manager, YBA Kanoo Group  Ali Moosa, Vice Chairman, CEEMEA Region, J.P. Morgan Chase Bank  Enas Asiri, General Manager, Bahrain National Life Assurance, bnl |
| 10:25 AM – 10:45 AM | Break |
| 10:45 AM – 11:15 AM |
Session: Simplifying Insurance through Digital & User Experience Speaker
 Mr. Siddhaarth Iyer, Head of Digital and Experience, AXA Gulf |
| 11:15 AM – 11:45 AM |
Session: Innovation & New Competition in the Digital Era Speaker
 Jonathan Matchett, Partner MENA Insurance Leader at EY |
| 11:45 AM – 12:25 PM |
Experts Talk: Where do we stand? - Sharing insights, experiences and success stories Moderator
 Dr. Tarek Seif FCII, Insurance Expert Panelists
Jonathan Matchett, Partner MENA Insurance Leader at EY  Shahid Safdar, Senior Director, PwC  Robin Dewar, Customer Experience Consultant  Ahmed Radhi, Assistant General Manager - Corporate Services, SNIC Insurance  Peter Kelly, Managing Director, FTI Consulting |
| 12:25 PM – 12:45 PM | Break |
| 12:45 PM – 1:15 PM |
Case Study: How digitalized motor insurance can enhance the user experience Speaker
 Daniel Lohr, Automotive and Mobility Specialist, Swiss Re |
| 1:15 PM – 1:50 PM |
Discussion with the Regulators: Rethinking Governance to support Transformation Moderator
 James Portelli, Chartered Insurance Risk Manager | Founder, Portelli & Associates Panelists
 Ahmed Al Mamari, Vice President of Insurance Sector, Capital Market Authority - Oman  Elham Ebrahim Taleb, Director - Insurance Supervision Directorate, CBB  Hamda Almenhali, Financial Controller, UAE Insurance Authority |
| 1:50 PM – 2:00 PM |
Closing Remarks Speaker
 Manal Mashkoor, Head of Insurance Centre, BIBF |